Procedures around Training
Training of new employee must follow the outlined training path.
As stated on the Training Path a performance review must be conducted on a new employee 2 month from the initial hire date.
All employee files must be uploaded and up to date in G-Drive.
Feedback given to Shift Managers or Employees must be recorded in Feedback reports - http://www.abvi.ca/feedbackreports.
Job codes in Clearview must align with responsibilities
An appraisal must be conducted one month after a employee assumes a new role in the restaurant.
Procedures around Operations
Record Missed shifts in Clearview.
SMR must be completed in its entirety before Shift Manager leaves restaurant. This includes uploading the Station Checklist into Google Drive.
SOC to be conducted on every Shift Manager weekly. Every Shift manager should have at least one SOC for their shift quarterly.
Keep 7 days of service time slips with production charts and waste charts (operating system report)
If equipment is faulty or broken the manager must be called. The manager must then call the franchisee/area manager to find a solution.
The previous days reconciliation must be done by 10am (Time cards, Deposits, ).
Safe must be counted at shift handover.
Grease disposal must be done according to the Grease Disposal Guide.
Glass mugs & mini baskets to seat ratio must be at a ratio of 1.5 to 1.
China plates to seat ratio must be 1 to 1.
Knives and Fork to seat ratio must be 1 to 1.
Pest activity must be reported to the manager immediately.
Absolutely no music in the kitchen.
Procedures around Guest Experience
Market Force Concerns must be addressed and closed within 48 hours, guest must be contacted within 24 hours.
Guest Concern Investigation must be conducted by the shift manager that is responsible for the concern.
All long hair must be tied up in a bun.
Every employee must make greeting the guest a priority.
No Charge on dipping sauces. (except delivery)
Ask guest if they would like ketchup.
Management Procedures
In the event an employee quits or is terminated an email to payroll@abvi.ca must be sent within 24 hours of receiving notice.
Guest Concerns that are linked to Food Safety must always trigger an email and phone call to the Local Health Officer.
Approval needed from either franchisee or Area Manager before placing a GFS courier order
All previous day's Daily Entries (Bank Deposit, Payouts, Time Cards, Waste and Missed Shifts) must be verified in Clearview by 10am daily.
Daily Walk Thru Checklist must be completed twice a day
Conduct Monthly Safety Audits
FSC to be uploaded to G-Drive weekly
PFC to be uploaded to G-Drive when page is complete
Product Tracking to be uploaded to G-Drive when page is complete
Schedule to be uploaded or made in Clearview
Change of availability must be followed by an updated basic job letter outlining new availability and job responsibilities
Availability must be updated into clearview
Shift managers must be present all day long
Guest Concern must be resolved by completing the Guest Concern Investigation form within 72 hours and uploaded into G-drive.
If pest activity is reported or observed an action plan must be formulated with the guidance of the area manager or franchisee
Performance reviews must be conducted on all employees at least every 6 month
Key Operating Standard (KOS) Assessment must be conducted by the Restaurant Manager once a week, and a report must be emailed to the Area Manager with an action plan/s on non-compliance items.
Health Inspection Spot Check must be completed twice a day (AM/PM) and three times a day (AM/PM/ON) for 24-hr stores
Inventory Count Sheets must be kept on file for 4 consecutive weeks.